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Marshy84
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Error code v1254

Good evening Iv done box rest Iv google the code and nothing On multiple channels I get channel not available error v1254 Iv done a service check and all is well 

anyone else having this problem 

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japitts
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Message 2 of 16
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Re: Error code v1254

Do you have a V6 or a 360? Check at this page if you're not sure.

You've mentioned checking status - was that online? Or by using 0800 5610061. The phone line often lists issues down to street/postcode level.

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Marshy84
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Message 3 of 16
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Re: Error code v1254

V6 

yes did on line check and showing all fine in my area

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japitts
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Message 4 of 16
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Re: Error code v1254

It's worth trying the automated line too, if you've not already.

Are there any particular channels affected by this error?

A single box restart is always worth trying - Home > Help & Settings > Clear or restart

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Marshy84
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Message 5 of 16
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Re: Error code v1254

On demand is ok it’s live tv channels that are effected 

call and customer service couldn’t see any problems said theirs nothing wrong 

I’d help I had to explain the error code 4 times as the lady didn’t no what I was telling her

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japitts
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Message 6 of 16
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Re: Error code v1254

Have you tried restarting your V6?

Are there any particular channels affected by this error? You've referred to "multiple channels" but can you be more specific?

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Marshy84
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Message 7 of 16
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Re: Error code v1254

Yes reset the box 

BBC1 itv1 few sky channels 

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japitts
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Message 8 of 16
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Re: Error code v1254

Is that BBC1-SD (101) or BBC1-HD (108)?

Same question for ITV - 103 or 113? And which Sky channels?

I'm trying to establish if there's any commonality here (that you may not realise but I/we might) - so specific individual channel names/numbers would be useful.

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Marshy84
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Message 9 of 16
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Re: Error code v1254

101 103 we do really use HD channels

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japitts
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Re: Error code v1254

103 is ITV HD.

Can you view Channel 4 in either SD or HD? 104 is SD & 141 is HD (except in London). Same question for ITV+1 in (Ch 114)

I'm presuming the channels in question are not greyed out in your EPG (TV Guide) and are selectable, but for this error? Another couple of things to try are...

1: Do you have any recordings on your box, from the same channels you're having issues with? If so - do they play ok?

2: Can you try following Home > Help & Settings > Help > TV Care > I'm missing some channels, and select the option for a channel refresh.

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