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Error code s102

Hi I've set up the new TV box and it's not booting up properly. Keep getting this error code. I was advised to contact virgin media via phone but they're unable to answer. So I'm here to post a complaint here. 

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Re: Error code s102

Hi plssteve,

I'm sorry you are having issues. It's doing that because the box hasn't been activated yet.

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Error code s102

And just for the benefit of others reading this thread... https://www.virginmedia.com/help/virgin-tv-error-codes/s102 covers the same.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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