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wcwc829
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Error code W02

Been missing quite a few channels and get error code W02, for months. Please can you run diagnostics, or can I?

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newapollo
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Re: Error code W02

Hi @wcwc829 

Have you checked all of your cables are snug and tight, especially the white coaxial cable?

https://www.virginmedia.com/care/tv-error-code/W02 

Dave

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wcwc829
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Re: Error code W02

All cables in place. 

‘what else can it be?

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japitts
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Re: Error code W02

W02 is a typical "loss of signal" error code, my standard advice to pixellation queries applies.

Try one reboot, if that fails to resolve then there's a fault somewhere. Check on 0800 5610061 for known area issues that VM are already attending to.

If nothing's listed, assume the fault is either unreported or is only affecting you... and report it. If this has been going on as long as you say, there's a strong chance it's only affecting you and VM not knowing about it, is why it's not been fixed.

Either call in to report it (150 from a VM phone or 0345 4541111 from any other phone), or wait here for VM staff to respond. That may take a couple of days

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