What is error code PR5 please
In what context?
What are you doing when this error is presented?
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Are you trying to program a sound bar/AV receiver?
If so leave your V6 box on, but turn off your TV and any other equipment that uses the AV until you pair it with the V6
This link will explain how to set up the AV - Control your AV devices using your Virgin TV Remote just scroll to that section.
Here's a list of AV codes Virgin AV Codes
Hope that helps
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Quick message to see how you got on with the advice given above
Have you been able to set the Soundbar okay?