Over the past 2 weeks I have not been able to connect to any apps such as Amazon prime, Netflix, You Tube and others. I get the Error Code A01. O have called 150 and I have reset router, reconnected the box and still this error occurs. Yesterday I called 150 and they told me it was a long term fault and they have no idea when it will be resolved. Is anyone else having the same problem and have managed to get a successful resolution. Thanks in advance
Thank you for your reply I have done a TV speed test and all is ok. So that's all my equipment checked and all the results are correct. It still seems to be a fault with Virgin as I was told on the phone.
we are not using a third party router. The router was supplied by yourselves. All connections have been checked and checked again. The V6 Box is not wired to the router.
I would like to discuss some sort of compensation because we are paying for a service of inferior quality and not receiving the box which evidently was ordered was on the phone is absolutely demoralizing and I was asked if the complaint could be closed as it had been resolved !!!!!! I have an offer from Sky which is substantially lower than what I am paying now. I am finding it very hard to find a reason to stay after over 10 years as a loyal customer.
Is your V6 working at the moment? Reading the history of this thread and your comments about "all connections being checked", can you elaborate on how this is being done? I'm not seeing clear evidence from the posts thus far, that a connectivity issue has been ruled out. Perhaps I've missed something, but it's all too easy to say "I've checked it all" without explaining how.
I'm intentionally not getting into a debate about pricing. Let's clarify the technical side first, to not overcomplicate this unnecessarily. You may have a duff box, or you may just have an issue with connectivity that's - as yet - undiagnosed.
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Would you mind clarifying and specifying what troubleshooting you've done thus far? This is to ensure that nothing is repeated where possible, but also so we don't miss anything and get this sorted out for you ASAP.