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Error code 7400

Hi, having spent over an hour on hold to Virgin our error code can’t be fixed apparently despite it suggesting it just needs activating. I now have to wait in for 5 hours Thursday for an engineer. Anyone on here had a stubborn error 7400 and found a fix?? 
Also been told they can’t give you a message when on way to you - anyone know if you can track the engineer on the day? 
Thank you so much. 

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Re: Error code 7400

If VM Faults haven't been able to resolve this remotely, and have booked an engineer, I would stick to that appointment. It's possible the incorrect box serial number is being activated, but you checked that when you called, didn't you? 😉

You can monitor your appointment by logging into you "My Virgin Media", and following "My engineer appointments" - you should also get text message updates if you nominated a mobile number as your contact. Technicians will often call you before arriving, but this can be at their discretion.

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