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Error code 7400 on TV V6

Hi folks!

So this is the first time I have used my TV box in my bedroom and it is giving me a message:

"Sorry there seems to be a problem. To fix this please call us on 0345 454 1111 from any other phone. 7400"

 

It is an overlay message whenever I am trying to watch I'm a Celebrity Get Me Out Of Here! which is a terrible inconvenience!

 

I appreciate every response folks.

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Re: Error code 7400 on TV V6

I'd also like to state that I've called the number to no avail, it is a dead end Virgin service which has caused great disstress!!

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Re: Error code 7400 on TV V6

Your box needs activating/reactivating so unfortunately you wil have to continue to phone in to get this done.

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