So this is the first time I have used my TV box in my bedroom and it is giving me a message:
"Sorry there seems to be a problem. To fix this please call us on 0345 454 1111 from any other phone. 7400"
It is an overlay message whenever I am trying to watch I'm a Celebrity Get Me Out Of Here! which is a terrible inconvenience!
I appreciate every response folks.
I'd also like to state that I've called the number to no avail, it is a dead end Virgin service which has caused great disstress!!
Your box needs activating/reactivating so unfortunately you wil have to continue to phone in to get this done.