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Ajb1975
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Error code 602

any reason I constantly get the error message 602 when trying to watch on demand? I pay a lot of money every month for a service that’s not being provided 😡

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japitts
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Re: Error code 602

Is that error message happening as soon as you select the programme, or, say, after the lead-in adverts?

Is it on all programmes, or just particular ones? How long has this been a problem?

And do you definitely have a TiVo, or a V6? Check here if you're not sure.

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Ajb1975
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Re: Error code 602

I have a v6 box and sometimes I can’t even access on demand but when I do I get the message every 5 mins or so during playback which is very annoying 

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japitts
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Re: Error code 602

Ah, you'd posted in the TiVo board. I've moved your post.. @Ajb1975  to make sure you pick it up.

You've said "sometimes", so is this only happening at particular times? Do you have a 4K UHD TV? Does the programme stop playing when this error pops up?

Your V6 gets its internet connection from your home-hub, and this can be either wired or wireless. How is yours connected?

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Ajb1975
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Re: Error code 602

Yes the programme stops playing with the error message. I have a wireless connection 

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japitts
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Re: Error code 602

First thing to check then, is the wireless signal strength.

Home > Help & Settings > Settings > Network and look in the top-right.

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Tom_F
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Re: Error code 602

Hi Ajb1975, thanks for your post.

 

Sorry to hear you've had this issue with On Demand. I've taken a look into this using your forum details and there are no known faults & I wasn't able to identify any obvious issues - everything appears to be fine really.

 

I hope that means things have improved for you since your post? If not please keep us posted here. 

 

Tom 

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