Virgin Media Community

[lynnspiller7]

Hi

i keep getting this error code

i can watch recorded programmes and it records but I can’t watch catch up or on demand

It says the box is connected to the hub

ive turned the v6 box off but not the hub (trying to avoid this as so many things need connecting back to it) 

[newapollo]

Hi lynnspiller7,

I've moved your post to the V6 board

https://www.virginmedia.com/help/virgin-tv-error-codes/c233  shows there is a problem with your wireless settings and there may bean issue or planned work in your area.

If you click on that link it will take you to a page to check the local status.

If nothing is showing there you can also call  the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Using the remote control on your V6 box go to Home >Help & Settings > Settings > Network, and in the top-right corner, your box will report the WiFi signal strength - what is shown?

If you connect using the  Ethernet cable instead then  the same question applies.

If using an ethernet cable try a different one, and a different port in the hub.

Once you have a working connection, you can use "Connect to Virgin Media service now" on the same screen.

[lynnspiller7]

Hi 

thanks for replying.

i have checked the service status and it doesn’t show any service work etc

it’s showing 95%

thanks Lyn. 

[japitts]

95% is a good wireless signal strength.

On the left-hand-side, is the box reporting successful connections or any failures?

Are you able to manually "connect to Virgin Media" at the bottom?

[lynnspiller7]

On the network status page it says ‘link status’ connected to 2.4

signal strength;  95%

service status; connected 

[japitts]

Are you able to manually "connect to Virgin Media" at the bottom?

[lynnspiller7]

In the left hand box, it says last status: failed, problem with connection

when I try the ‘connect to the virgin media service now, it says ‘failed whilst negotiating’

when I click more info it says ‘there is a problem with the connection c217’

[japitts]

There's your issue - the box has no internet connection. You say you've already restarted the V6 - how?

95% does seem a little too good to be true for a wireless connection if I'm honest - how closeby is your V6 to your hub, and is it separated by a wall or anything? If it's close enough to be connected using an Ethernet cable, I'm minded to ask why isn't it?

Do any other devices using the same router have any connectivity issues? If you have rebooted the V6 already and that's not resolved, then rebooting the hub would be the next step - all other devices should automatically reconnect. I'm 50/50 whether this will have any effect, but it can't hurt.

When did this problem start?

[lynnspiller7]

I just switched the box off and on by the switch on the back of the v6  box

all other devices in the house (iPhone, iMac, iPads, Xbox etc) all still connecting fine to both 2,4 and 5

it started a few days ago

the hub is a few rooms away but until now hasn’t had any problems with connection 

I’ll try turning the hub off tomorrow, see if it solves the problem

thanks 

[japitts]

Try a reboot via Home > Help & Settings > Clear or restart, first.