Hi lynnspiller7,
I've moved your post to the V6 board
https://www.virginmedia.com/help/virgin-tv-error-codes/c233 shows there is a problem with your wireless settings and there may bean issue or planned work in your area.
If you click on that link it will take you to a page to check the local status.
If nothing is showing there you can also call the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
Using the remote control on your V6 box go to Home >Help & Settings > Settings > Network, and in the top-right corner, your box will report the WiFi signal strength - what is shown?
If you connect using the Ethernet cable instead then the same question applies.
If using an ethernet cable try a different one, and a different port in the hub.
Once you have a working connection, you can use "Connect to Virgin Media service now" on the same screen.
Dave
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