Same here the the infamous VM C119 error, it looks like VM just want to send their engineers out for a visit to keep them busy without actually analysing the root cause from their end. I am an engineer myself and offered to help their service team with any troubleshooting from my end which would have actually saved both time and their costs. The customer services manager at VM said that by sending an engineer out they helping us save time, which is absolutely ridiculous. He also said that only the VM engineers know how to reactivate the service from the customer end. Now I have to waste more time on the 22nd waiting at home for an engineer to turn up, while a proper root cause analysis of the issue rather than visits from engineers would save us a lot of time.
I also asked the VM manager whether it takes 24 hours for the service to be activated since the service is actually provided by a US based company Tivo, initially he said yes but he was very vague when I asked him a second time. It seems that there is no proper communications amongst the VM teams, their different services and third party service providers.
Time has moved on. Virgin now offer the V6 upgrade free. Box arrived today. I ran a 10m Ethernet cable directly from the V6 to the Hub 3. Error C119. Multiple reboots of box and hub and calls to Virgin.
What I find frustrating about Virgin is all the superficial fluff, all the slang terminology to attempt to seduce the customer, the automated near orgasmic telephone person but the utter rubbish service when it comes to getting the technology to work or even a lucid explanation of why it doesn't.
I'm waiting to hear back from the engineer who said he'd call back in 15 minutes. That was long ago.
Presumably my old Tivo box won't work any more now they have sent "the code".
Thankfully I can watch catchup on chromecast tonight if nothing else works.
I got my new V6 box today, setting it up myself took awhile. Got internet up + working fine, but not the V6 box It went through the 1st stages fine but I could not verify Get c119 error code. I phoned support ,was on phone to lady for over 40 minutes, switching box on + off, unplugging cables, trying to tighten cables, still the error code. The lady said was going to talk to someone, we where both frustrated I think, never came back so I am without a V6 box, I do have a roku so I am able to stream TV but I think I need an engineer the coaxial cable feels broken at the very end. I upgraded because my picture was breaking up a lot + virgin kept having to send a signal.
Thanks for posting. I'm sorry to hear that you are getting this error message.
I've taken a look at your account and can see that an engineer has been to check things out for you recently. I hope this means that everything is now resolved for you? Let me know if there is anything I can help further with.