from what am reading this means my box’s hard drive is broke?
if this is correct how do I get it fixed?
Not necessarily, that means a stuck software download - but the end result is the same, that you'll need to report it. More often than not, it'll result in the box being replaced.
As with any service fault, you have 2 choices..
1: Call in. 150 (from a VM phone) or 0345 4541111 (from any other phone) and choose the "I have a fault" option.
2: Wait on here for VM staff to respond - you're likely looking at 24-48 hours on current form.
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Thanks for your post and for reaching out to the Community Forums, mckenziethecat,
That does appear to be hard drive related. I've ran a remote diagnostic but our records show that you have since been in touch wit the phone care team.
Let us know if you still need any help.