It may take you through checking all the cables internally and externally, and test your V6 box.
At the end of it you may be asked to contact faults again. If you get the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
Please let us know if this helps.
If it doesn't then hopefully a member of the Forum Team will pick this up in a day or two.
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