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awfully
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Error Code 7400

I have set up my box but this error code remains on my screen. Any help to erase it would be much appreciated 

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Jayb1
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Message 2 of 13
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Re: Error Code 7400

It needs activating

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Paul_86
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Message 3 of 13
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Re: Error Code 7400

Hi

I can help with this, I will send you a DM now.
Please have your account number and area reference no. to hand as I will need these to run a diagnostic check.

Thanks
Paul Hendrie
Field service technician
Guildford region


Here to help! I'm a technician helping out whilst working from home. Find out more


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Tors
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Message 4 of 13
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Re: Error Code 7400

Hello,

i have the same code, but my box is not new, I have just changed my contract. Any tips? 

 

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Steven_L
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Message 5 of 13
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Re: Error Code 7400

Hey Tors,

 

Is this issue still ongoing?

 

Regards

Steven_L

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Tors
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Re: Error Code 7400

Hello,

yes, it is

V

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Coup27
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Message 7 of 13
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Re: Error Code 7400

I had this problem recently on a V6 box I have had for years but never used but then wanted to use. Error 7400 means the box needs activating but to do this on an old box you need to speak to technical support. Technical support weren't able to activate it either and said the box had a fault and it needed to be replaced.

You're best to call technical support. The queues in the daytime can be long but if you can call at 8am when they open you'll get through quickly.

Steven_L
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Message 8 of 13
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Re: Error Code 7400

Hey Tors, 

 

Sorry this hasn't been resolved yet. I can see from your account that you no longer have TV services from us. Is that not the case? Does your new contract include TV?

 

 

Regards

Steven_L

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Tors
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Re: Error Code 7400

Hello,

 

I recently downgraded my contract to broadband only. . . 

Tors 

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Coup27
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Message 10 of 13
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Re: Error Code 7400

That's why the TV has stopped working then mate. Because you have cancelled it.

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