If you can PM me with your account details I can run a diagnostic check.
If I've helped in any way, please give me Kudos and mark my response as a helpful answer! I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
You can also save £50 off your bill by recommending someone onto virgin media. To find out more PM me.
Here to help! I'm a technician helping out whilst working from home. Find out more