I have a TV V6 Box, and when I attempt to watch "Catch Up" TV programmes on any channel, I get to the last ten-fifteen minutes, then an error code message pops up stating the error code 602. I have undertaken the restarting of the programme, V6 Box and even left the router powered off and unplugged from the terminal box into the house overnight-all to no avail.
I have contacted "Technical" that in itself is a woeful joke and SO VERY ANNOYING and yet again they have not managed to resolve the problem. The time duration for this problem is now over one month. I did get some information from "Technical" 😆😆😆, and "they" informed me the issue had been an ongoing fault since September last year. Can someone who can speak English fluently and can also resolve the Fault contact me. Virgin Technical is an embarrassment - if it were in a manufacturing company, it would have been closed years ago as its flaws are too numerous to correct.
I have a TV V6 Box, and when I attempt to watch "Catch Up" TV programmes on any channel, I get to the last ten-fifteen minutes, then an error code message pops up stating the error code 602.
Of all the posts about Error 602 that have been on here, that's a new symptom on me.
That you can get most of the way through the programme, and it only drops at the end, would suggest a connectivity issue to me. How is your V6 connected to your homehub?.. I'm hoping you're going to say wireless.
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Hi, the V6 Box is hard wired using ethernet cables. I have since writing the Post had another communication from Virgin claiming the fault has been rectified; after closing all the system down leaving for thirty minutes I can definitely state the fault is still there.