Hi Deerbox,
Thank you for your post.
I am sorry to hear this has happened and if I am being honest I have no idea how it was possible to do such a thing. I will send you over a private message so I can get this sorted for you.
Cheers.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk