I have recently set up a V6 box in my new house. Broadband working but won’t let me activate TV box with error message 7400 coming up.Ran the signal search thing and it detected no issues but still can’t resolve the error code. Tried calling virgin and using the live chat function so many times but can’t get through to anyone.
This happen to anyone else?
Your box needs activating do you will have to phone in to get activated.
You need to call in and get your kit activated.
Call 0800 953 9500. It may recognise you need an activation and push you to an automated service, otherwise it will connect you to customer services.
You'll need the box serial number from the label on the bottom of the box.
Error 7400 is the "Box Not Activated" error code