Menu
Reply
chandpuri
  • 1
  • 0
  • 0
Just joined
239 Views
Message 1 of 3
Flag for a moderator

Error 7400 & Subscribed channels Greyed out

Hi,

     I am new to Virgin Media and have installed my new V6 TV boxes today but I am getting the Error code 7400 on the screen. 
I have tried the steps as recommended by Virgin Media like running service check but the issue still remains the same. The service check on virgin media website is not showing any issues.

Additionally most of the channels are greyed out for me even though I have these on my subscription list.

Could someone advise what could be the issue and how to resolve it.

Thanks

Best Regards,

Gagan

0 Kudos
Reply
newapollo
  • 6.46K
  • 1.01K
  • 1.6K
Very Insightful Person
Very Insightful Person
226 Views
Message 2 of 3
Flag for a moderator

Re: Error 7400 & Subscribed channels Greyed out

Hi Gagan,

Sorry to see you are having initial probelms.

Try rebooting the boxes please. If the channels are still greyed out then you need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number.  It's an automated line and will be open from 8am tomorrow.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


0 Kudos
Reply
David_Bn
  • 5.37K
  • 247
  • 445
Forum Team
Forum Team
99 Views
Message 3 of 3
Flag for a moderator

Re: Error 7400 & Subscribed channels Greyed out

Good Afternoon chandpuri,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been it with the 7400 error code recently.

 

Has this since been resolved or are you still experiencing any issues with the services?

 

Kindest regards,

 

David_Bn

 

 

0 Kudos
Reply