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Moogera
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Erratic Remote Control

About a week ago I had the V6 box changed due to the hard drive failing and since then the V6 remote is behaving erratically,with TV functions.

The problems are,Volume up/down either works or doesn't,TV standby same either works or doesn't.

I have reprogrammed the remote and changed battery's but no difference.

Do I need a new remote? 

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newapollo
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Message 2 of 16
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Re: Erratic Remote Control

Hi Moogera,

the original remote should work with the new box.

Did you try resetting it first - picture below?  Then follow the instructions on <<< this page >>> 

Clipboard01.jpg

Dave

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I don't work for Virgin Media.

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Moogera
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Re: Erratic Remote Control

Thanks yes I have done all that sequence.

And yes you are correct it shouldn't need resetting but when the Engineer left neither the volume or standby worked at all.

 

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Serena_C
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Message 4 of 16
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Re: Erratic Remote Control

Hi @Moogera,

 

Thank you for your post regarding the remote control issues you have been experiencing.

 

I have ordered a new remote to be sent out to you, please do let me know when it arrives 🙂

 

Best wishes,

 

Serena

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Moogera
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Re: Erratic Remote Control

Thanks

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Serena_C
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Re: Erratic Remote Control

Happy to help Moogera!

 

Do keep me posted on how things are going when your new remote control arrives 🙂

 

Thanks!

 

Serena

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Moogera
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Message 7 of 16
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Re: Erratic Remote Control

Hi 

Received new remote it will not flash green to allow me to input the code for the TV 

Just flashes red 

 

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Robert_P
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Message 8 of 16
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Re: Erratic Remote Control

Hello Moogera

 

Details on setting up the remote can be found here, if you need us further please let us know.

 

Rob

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Moogera
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Message 9 of 16
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Re: Erratic Remote Control

Yep done all this,the green led will not flash,changed batteries just to be certain but nothing 

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Kath_F
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Message 10 of 16
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Re: Erratic Remote Control

Thanks for coming back and confirming this Moogera. 

Can you try following the information here. Select that the remote isn't working and it should take you through some steps. If a replacement is needed then you can order one then too 🙂 

Keep us posted with how you get on. 

Thanks,

Kath_F
Forum Team




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