Lovely - I've moved your post to the V6 board for TV queries. @Derek5714 to make sure you pick this up.
All VM TV boxes need 2 connections...
1: The co-ax cable for live TV signals.
2: An internet connection - via your homehub - for OnDemand, streaming and all online updates. This can be either an Ethernet cable or wireless - which do you have?
Are both of these connections present? Co-ax needs to be finger-tight, is it?
For the internet, follow Home > Help & Settings > Settings > Network, and check the box reports connected in the top-right.
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