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Patsy1234
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Engineer

I need an engineer as my ITV Chanel keeps going off tried to get sense out of someone on VM chat but that didn’t help so please help 

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japitts
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Re: Engineer

@Patsy1234 

I've moved your post to one of the TV boards.

Is this ITV-SD or ITV-HD? When you say it's going off, can you explain? Are you getting any error codes or messages on the screen when this happens?

If you call 0800 5610061 (local faults line) is there anything reported?

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Patsy1234
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Re: Engineer

The screen just goes blank only on channel itv for a few seconds and then comes back on so annoying too thanks 

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japitts
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Re: Engineer

If this a signal or box issue, then this should be accompanied by an error code on the TV when this fails.

Is it on Ch103 (ITV HD) or Ch113 (ITV SD)?

Is anything reported on the local status line, 0800 5610061?

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Patsy1234
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Re: Engineer

No probs in my area and no error code how do I book an engineer 

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japitts
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Re: Engineer

You've still not said which channel this is affecting.

Regardless, VM fault reporting is on 150 (from a Virgin phone) or 0345 4541111 (from another phone)

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Patsy1234
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Re: Engineer

ITV normal 

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LittleMick73
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Re: Engineer

Virgin won't send an engineer out unless you go through the motions of answering simple questions in more detail, and performing basic reboots and checking cables and connections etc.
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Re: Engineer

ITV SD is fed from the same mux as BBC1 HD and BBC2 HD. Do you have the same problems with those channels?

Also, although it may seem odd, check the picture settings on the V6 and try it on 1080 to see if that makes any difference.

Dave

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Re: Engineer


@Patsy1234 wrote:

ITV normal 


As per my previous questions, do you mean ITV HD (103) or ITV SD (113)?

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