Engineer no show

[Schnitzelstix]

Engineer booked from 1pm to 6pm to run cable to another room.

Received text earlier in week to confirm I was KEEPING the appointment.

Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending.

Called service, they said 2nd line would contact me in an hour from 7:15pm and they would sort out.

No callback. Rang service again at 7:45pm. They have arranged another appointment Friday 4pm to 7pm.

No offer of compensation.

Appalling Service!!!!

[carl_pearce · Accepted solution]

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

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We’ve missed your appointment

If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29.15 credit to your bill.

Worth remembering, we also try to give you an idea of the time our engineer will visit. We try our best to meet our appointment times, but these are for guidance, although we’ll always try to get in touch if something unforeseeable stops us. If we arrive outside of these guidance times, this will not trigger compensation if we do arrive during that day.

We also need someone over 18 to be in. Naturally there are a few exceptions and rules around these scenarios. For more details and information on what you’re entitled to, visit our Terms and Conditions page.

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[Schnitzelstix]

Thank you. 😊