My elderly parents are self-isolating due to CV and we live in another city so cannot go to help ☹️
They have 2 V6 boxes, both connect via wifi to the hub (which is on a different floor). It's not feasible to run an ethernet cable down the stairs either (!).
For the last few weeks the living room V6 hasn't worked properly, no menus, on demand, etc. and they cannot get through to speak to Virgin on 150. The other V6 (wifi too) is working fine.
I've talked mum through restarting both the hub and V6 and trying various things on the TV/V6 menu under 'help & settings' but all we get is the error codes C130 and N27 and the 'ethernet cable is disconnected'.
The website diagnostics test either doesn't show anything or more recently says it has an error of its own.
Can anyone please help.
I feel helpless not being there for them and the TV will at least help keep them distracted during these weird times.