Just bought from virgin store and have the same problem of not being able to watch. Being asked to phone store then store says it virgins network problem. If this cannot be resolved why are they still able to take payment.
If you click on where it says Check service status top right of this page, there is an open issue with this error current fix date is 26/05 these are estimates and can change and have in the last couple of days. VM are working on this.
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