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EPG help

Just got a new box all ok but EPG is only 1 week in advance not like our older broken box which was 2 to 3 weeks in advance. Any ideas how this could be solved and sorted out. We are not tech people it could be us. 

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Re: EPG help

Hi did you phone the activation number 0800 9539500 to activate the new equipment, also what box do you have, if a V6 do you have virgin broadband, the more details you provide the easier to try to solve your issue.Regards Micky
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Re: EPG help

V6 box and we have virgin broadband. Instructions in the box said you no longer need to register ,it does it automatically.

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Re: EPG help

That is not registering it, the number I gave you is the ACTIVATION number
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Re: EPG help

Are you able to view any of your live TV channels, or are you getting any error messages? Like, a 7400 error specifically. If you're getting that error, then your box needs activating,

Depending what package you're on, if you can view TV channels beyond the free-to-air ones, then that's a clue your box is ok.

The EPG should show 7 days in arrears and upto 14days in advance, the advance guide tends to be close to 14days for many pay channels. The terrestrial channels tend to fallback to a 7-8 day guide during the week, and then populate the listings for the second week during Friday/Saturday.

Which channels are you having problems with, and for which days do you think you're missing listings?

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Re: EPG help

Thanks for the help I think we have sorted it out I hope.

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