Showing results for 
Search instead for 
Did you mean: 

Dvr message and downloading arrow

Joining in

Hi I get the welcome screen and then the starting up screen but then it goes blank and then says no signal and tries to start up again over and over. I then get the green serious problem screen and every now and then a downwards pointing arrow flashing downwards on top of what looks like a virgin box,on the telly screen? Help please.


Very Insightful Person
Very Insightful Person

Hi @Dyannb 

I've moved your post from the broadband forum to the V6 forum.

It sounds like you have a problem with either a V6 or a Tivo TV set top box.

it's what's known as the green screen of death. It means your hard drive has failed and the box will need replacing.

VM have recently stopped issuing new Tivo boxes. They are being replaced with the newer V6 boxes, which are able to record 6 programs at once.  The V6 boxes also have the Amazon prime app and are able to display 4K content.  You do need to have broadband with VM to be able to have a V6 box though.

If you have a V6 then it's a straight swap.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Forum Team
Forum Team

Hi Dyannb,

Thanks for posting and sorry to hear you're having some issues with the TV box.

I've had a look from our side and can see you've not been able to contact us yet, so I've popped you over a private message to get a few more details (purple envelope, top right hand corner)