Hi @Dyannb
I've moved your post from the broadband forum to the V6 forum.
It sounds like you have a problem with either a V6 or a Tivo TV set top box.
it's what's known as the green screen of death. It means your hard drive has failed and the box will need replacing.
VM have recently stopped issuing new Tivo boxes. They are being replaced with the newer V6 boxes, which are able to record 6 programs at once. The V6 boxes also have the Amazon prime app and are able to display 4K content. You do need to have broadband with VM to be able to have a V6 box though.
If you have a V6 then it's a straight swap.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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