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Download saved TiVo box settings

My TiVo V6 box was replaced last week so before changing it to the new one, I saved all the settings, serial links etc to virginmedia.com/tvgo. Now that the new box is installed and completed its setup and working OK, how do I download the saved data to the new box. Technical service advises after just over an hour, that this cannot be done which makes no sense when you can save the TiVo box data. The Virgin web page does not show how to download the data so how is it done?

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Re: Download saved TiVo box settings

Hello

Here is  the information that you require to do a box swap https://www.virginmedia.com/help/virgin-tv-copy-tv-box-settings-to-another-box

Regards Mike

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