Downgraded to Mixit TV now can't access ITV recordings

[timo91]

I understand that when you downgrade you can no longer watch recordings from channels you are no longer subscribed to. But my wife has a load of episodes of "One Tree Hill" that she has recorded from ITV (or possibly ITV2) that won't play. Surely, as that is a free to air channel that we still have we should be able to view the recordings?

[timo91]

Is that right? Selecting either On Demand or Catch Up in the left hand menu does nothing - nothing appears in the right-hand window.

Is that normal?

[japitts]

On the ITV recordings, check which specific channel they are from - you've mentioned this might be ITV2, but Mixit only includes the SD version of this, not HD.

The restriction you describe should only apply to Sky-branded channels, and with that in mind, what's the specific error message/code that you get when trying to watch these?

OnDemand - are you saying the menu options for CatchUp/OnDemand aren't showing? What happens if you try selecting "Watch from Catchup" on a programme in the backwards EPG?

[timo91]

Thanks @japitts. "The restriction you describe should only apply to Sky-branded channels, and with that in mind, what's the specific error message/code that you get when trying to watch these?" Not sure, missus is watching tv at the moment so will have to check later, but it looked like there was just no option to play them, no error message.

Re: On Demand and Catch Up yes, no menu appears in the right hand window. V6 is connected to internet okay.

[japitts]

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@timo91 wrote:
Re: On Demand and Catch Up yes, no menu appears in the right hand window. V6 is connected to internet okay.

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That's helpful, but not the only thing I asked - "What happens if you try selecting "Watch from Catchup" on a programme in the backwards EPG?"

What makes you say "V6 is connected to internet okay"? I'd be interested to know what you base that statement on - because this may form part of troubleshooting.

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@timo91 wrote:
Not sure, missus is watching tv at the moment so will have to check later, but it looked like there was just no option to play them, no error message

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Something doesn't sound right about this - if there's "No option to play them" they could potentially be bookmarks to VoD content rather than recordings, and those OnDemand programmes may have expired.

But... post back when you have the details and further advice can follow.