Virgin Media Community

[Dusty_Warrior]

Hi all,

I have a tech visit booked for Tuesday so I’m only asking out if interest to see if anyone else has experienced similar.

Both of my V6 boxes have failed within 24 hours. Both have had the green screen of death. They have recovered themselves and failed again. Now one is stuck in Starting Up and the other doing nothing.

Strange that both have turned there toes up at the same time 🤔

Tech thinks he’s coming to fix one and now has two.

[japitts]

On the rare occasion that a TiVo/V6 recovers from the "DVR has detected an error" failure, I've never known it be a permanent resolution - and another failure has only been a matter of time.

This is unlucky, but at least you have a tech already booked...

[Natalie_L]

Hi Dusty_Warrior, 

Thank you for getting in touch with us here on the Community. 

I am very sorry to hear you have been experiencing some issues with your equipment, I appreciate this must be frustrating. 

I just wanted to check in and see how the technician visit went, were they able to get this matter resolved for you?

Let us know and if you have any questions, please do not hesitate to ask 🙂 

Thank you 

[Dusty_Warrior]

Hi Nat,

Engineer attended yesterday and changed out both boxes.

Took a long while for all the software to download but all sorted before he left.

Good service and (so far) no problems.

Thankyou

Mark

[Carley_S]

Glad to hear this was all sorted for you Mark!

If you have any further questions or concerns, please do not hesitate to post again on our community forums, we'll be here to help if needed.