Virgin Media Community

[jandacooper]

I've had an engineer visit, and my old TiVo box is no more, and has been replaced with a new V6 one which is installing now. The set-up process showed me how to use the remote control to make searches, etc, and it appears to have a 'magnifying glass' button not present on my existing remote (new box did not come with new remote)

I don't know what other differences might be there, so do I need a replacement remote, and how do I obtain one?

Thanks to all who read and help...

[LittleMick73 · Accepted solution]

Hi you have the correct remote for the V6 so long as you pair it with the box it should be ok. Regards Micky

[jandacooper]

Thank you.

[Chris_W1 · Accepted solution]

HI, jandacooper, thanks for the message. Thanks for telling us about the issues witch you are having with the remote control, can you confirm if you have managed to pair it? can you let us know  if you are still having issues with the service. ^Chris 

[jandacooper]

All good now, thank you, I posted a little early, should have allowed the new kit to settle in.

[Chris_W1]

HI jandacooper, thanks for letting us know and let us know if you need anything - Chris