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Distorted

Picture distorted/freezing or blank on some hd channels. Bbc4 hd paramount hd e! Hd etc

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Re: Distorted

Hi chezza1,

Please can you check (if on the right  package) Sky Sports News HD, Sky Hits HD, Sky Animation HD, BT Sport 3 HD and National Geo Wild HD.

They are on the same feed and if they suffer the same issues then you need to contact the  Faults team to book an engineer appointment.

You need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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