Menu
Reply
Bethioo
  • 3
  • 0
  • 0
Joining in
332 Views
Message 1 of 5
Flag for a moderator

Distorted screen

Our screen keeps going a funny colour like green red and purple. We have tried 3 different HDMI leads in different outputs and nothing seems to be working. No settings have been changed either 

0 Kudos
Reply
japitts
  • 12.31K
  • 1.7K
  • 2.65K
Very Insightful Person
Very Insightful Person
322 Views
Message 2 of 5
Flag for a moderator

Re: Distorted screen

That sounds either like picture pixellation/breakup or - if you mean the picture has a coloured tint - an HDMI issue.

When you say "different outputs", since the V6 only has 1 HDMI output then I presume you mean different ports on your TV - can you confirm?

Does this only affect, say, live TV? Or is OnDemand also affected? And to state the obvious (but avoid missing the same), have you restarted your V6?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Bethioo
  • 3
  • 0
  • 0
Joining in
317 Views
Message 3 of 5
Flag for a moderator

Re: Distorted screen

We have managed to sort it now but Thankyou for your reply. We are still unsure of why it did it. 

0 Kudos
Reply
japitts
  • 12.31K
  • 1.7K
  • 2.65K
Very Insightful Person
Very Insightful Person
313 Views
Message 4 of 5
Flag for a moderator
Helpful Answer

Re: Distorted screen

Great stuff. For the benefit of others who might find this post and have the same problem, what was the fix that worked?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Bethioo
  • 3
  • 0
  • 0
Joining in
257 Views
Message 5 of 5
Flag for a moderator

Re: Distorted screen

We don’t know how it went back to normal it just went back 

0 Kudos
Reply