Menu
Reply
bug582003
  • 16
  • 0
  • 0
Joining in
186 Views
Message 1 of 2
Flag for a moderator

Distorted pictures on all channels

I've been getting distorted pictures on all channels and on two V6 boxes. I reset the boxes several times checked cables several times too. Rang virgin and they told me to reset my equipment again and take out and put back in the cables. Done all that and still no joy. Anybody botany suggestions.

0 Kudos
Reply
japitts
  • 10.38K
  • 1.45K
  • 2.08K
Very Insightful Person
Very Insightful Person
173 Views
Message 2 of 2
Flag for a moderator

Re: Distorted pictures on all channels

Are any particular channels affected? That might help pinpoint the problem.

The chances of all your boxes failing, is small compared with there being a signal fault somewhere that probably needs VM intervention.

Call again and tell them that repeated reboots are not working, and it needs an engineer visit or box-swap - that's for VM to decide.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply