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Direct Contact Number - Technical Support

Joining in


Can someone please tell me the direct number to tech support?

When I dial the number ending 1111 I just go around in circles (just keeps telling me I need pay my bill, which IS NOT overdue and has been paid), I've also been on hold with Online Chat now for over 1hr, it's an absolute joke.

I just want to speak to someone.

My Virgin box has died, will not reboot and gets stuck in a loop, its also making a terrible whirring noise!


Forum Team
Forum Team

Hi @DaddyDigDoug1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having and the issues you've had getting through to the team 😔

I can see you've been in touch with the team since you posted. Has the problem now been resolved?

Please pop back to us at your earliest convenience. 


Hi Daniel, 

Yes, the problem has now been fixed. My V6 Box Hard Drive had died. Engineer has already visited and replaced box. Thank You.

Great stuff 😊 Glad to see this has now been resolved.

Please let us know if you need anything further, we're always happy to help.



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