Have just installed V6 boxes although I asked for 360 and all is connected but unable to see on demand or catchup or view other box. Engineer fitted 5 days ago and his diagnosis was ...mmmm that's strange...never seen again. Its not the connection to hub as that is all fine it looks like a register problem of some sort. V210 error code for on demand and catch up and v106 when trying to connect to box in other room. Code v106
Without answers to the questions, all I can do is suggest that you call VM on 150 (or 0345 4541111) to seek further assistance.
If you can answer my previous points, I/someone on here may just be able to help.
What exactly are you seeing in the network connection screen? If you can verify the box is reporting a working connection, then the "Connect to Virgin Media services now" could be worth a shot. You've not mentioned trying that yet.
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