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Deactivated Box still working

We changed our bundle and so got rid of the second V6 box. On the phone the operator said that he could see which box it was as it wasn't being used and he had now deactivated it. The box is still working though. Is this an error, will there still be a charge for it. Should it be sent back? I don't want to sent it back if its still on the system as part of our bundle.

Is there a way to check this without having to be on the phone for ages?

Thanks

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Re: Deactivated Box still working

When was it deactivated?

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Re: Deactivated Box still working

The new contract started on 11 November. It was "deactivated" over the phone on this date.

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Re: Deactivated Box still working

There are a few unencrypted channels on the network that will still be viewable with the box on no subscription. Eventually it will get to a stage where the box will not boot up.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Re: Deactivated Box still working

All channels are working. 

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