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JackT1
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Damaged remote

Hello. My V6 remote is damaged. Is there a way of getting a replacement that doesn't involve calling the Tech people? I'm sure they're super-busy right now. Is there an email address I can drop a message to or something? Thanks.

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newapollo
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Re: Damaged remote

Hi JackT1,

You could try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

If you do decide to call then you need the TV Faults option when dialling 150 from your Virgin landline, or 0345 454 1111but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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