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Lollypop0210
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DVR warning

I’ve got a DVR serious warning on my screen- can anyone help? 

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dannylau
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Re: DVR warning

It means that the hard drive has failed, you'll need a new box 

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newapollo
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Re: DVR warning

If you don't want to be tied up on the phone you could try the text messaging service. Just send  a text with a description of tv faults hard drive failure  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (TV Faultsbut best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

When calling Faults you will get the automated response asking you to press 1 for the link to online support etc.

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

Dave

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japitts
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Re: DVR warning


@newapollo wrote:

If you don't want to be tied up on the phone you could try the text messaging service. Just send  a text with a description of tv faults hard drive failure  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.


At one stage, the text message service wasn't handling fault queries and I've not seen anything to say this has changed.

Calling in should be the quickest way to resolve this.

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