DVR serious problem message

[LotusGlasgow]

Hi

This green screen message has been on for 24 hours. I see from all the replies here that a replacement box would be required. 

If any one from the forum team could contact me to arrange an appointment, I would be very grateful. Have been trying to phone 150 but can’t get through. 

[japitts]

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@LotusGlasgow wrote:

If any one from the forum team could contact me to arrange an appointment, I would be very grateful. Have been trying to phone 150 but can’t get through. 

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Not sure whether this is because of wait times or problems with the IVR, but incase of the latter - "I have a fault with my TV Service", then press nothing else just wait. Ignore the prompts to get a link, go self-service etc etc

You're likely looking at early next week for a response on here.

[LotusGlasgow · Accepted solution]

Thank you japitts. After a 30 minute call , have got an engineer appointment for Thursday.  

[LotusGlasgow]

Thank you japitts. After a 30 minute call , have got an engineer appointment for Thursday.