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DVR has detected a serious problem

Hi, I'm getting the message 'The DVR has detected a serious problem and is now attempting to fix it'

Having read other posts on here I think I need a new box as this message has been appearing since first thing this morning. I can't get through to anybody on 150.

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Re: DVR has detected a serious problem

Hi SharonWatt,

Sorry to see you are havaing major problems with your V6 box. You generally need a replacement box when the hard drive has failed.

Have you tried signing into Service status at the top of this page and run a test against the TV box? By doing this VM should be able to send a signal to your box and try to repair it. Hopefully the automated system will recognise the issue and send out a replacement.

If that doesn't work then you need to contact the Faults team. 

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can call (again)  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: DVR has detected a serious problem

Hey @SharonWatt,

 

Sorry to hear that you've had issues with your TV services.

 

I have been able to locate your account and can see that you have been sent out a new box, is everything now ok with your new box?

 

Regards

Steven_L

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