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londonarnold
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DVR has detected a Serious Problem in V6

Hello,

Our V6 Box seems to be broken, it doesn't switch on, in stead it displays the message "the DVR has detected a serious problem and willmattemot to fix, this could take up to three hours", so we leave it on overnight, but still it doesn't start up, after each three hour repair attempt it displays the same error message above.

Please advise as to whether a visit from an engineer is required, and whether there would be any fee for this. Please advise on any method to get this fixed, thank you.

Roger_Gooner
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Message 2 of 13
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Re: DVR has detected a Serious Problem in V6

The hard drive has died. Call for a replacement box,

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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londonarnold
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Message 3 of 13
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Re: DVR has detected a Serious Problem in V6

Thanks for the reply.

I have severe hearing loss and can't hear on the phone.

Is there still a way to arrange the replacement by PM here in the support forum please? 

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Roger_Gooner
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Message 4 of 13
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Re: DVR has detected a Serious Problem in V6

A forum team member should be along soon.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
Natalie_L
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Message 5 of 13
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Re: DVR has detected a Serious Problem in V6

Hi londonarnold, 

 

Thank you for getting in touch via the Community.

 

I am sorry to hear you are having problems with the equipment.  

 

I would like to look in to this further so I am going to pop you a private message over to confirm some details .  This will appear in the purple envelope on the top right of the page.

 

Thanks, 

 

 

Nat
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esseepee
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Message 6 of 13
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Re: DVR has detected a Serious Problem in V6

I have exactly the same problem. Were you provided with a replacement V6 box?

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londonarnold
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Message 7 of 13
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Re: DVR has detected a Serious Problem in V6

Yes, they sent a Technical Person around, and s/he replaced the rig with a New Box and New Cabling. 

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esseepee
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Message 8 of 13
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Re: DVR has detected a Serious Problem in V6

Thanks...I called and they are sending me a replacement box also

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Stothers10
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Message 9 of 13
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Re: DVR has detected a Serious Problem in V6

I am having the same problem. The call centres are now closed due to quarantine.  Can a replacement box be sent out please? 

Many thanks 

Cooogz
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Message 10 of 13
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Re: DVR has detected a Serious Problem in V6

Woken up to the same issue this morning.. How to get resolved? 

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