on 19-03-2022 19:51
Box failed ‘detected a serious problem’ and won’t restart. No engineer available until Thurs, but suspect I just need a new box!
on 19-03-2022 20:42
You suspect correctly the hard drive has failed
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on 21-03-2022 20:47
Hi HFSB,
Thanks for posting and welcome to the community!
So sorry for any issues caused.
From checking our service I can see that a technician appointment is booked.
Let us know if you require further assistance.
Thanks,
