I've been having problems with TiVo box for 5 days, green screening with a message saying I need to contact customer services. I have done that without any success as they are stating it is because work is being done in the area affecting broadband and I have to wait two weeks until the work in the area is finished. However, reading other comments on this forum is seems that the DVR has suffered a hard drive failure and a replacement is required, can anyone suggest how I actually get customer service to arrange for a replacement.
You're correct to believe the green "DVR has detected an error" green screen means your hard drive has failed, and a replacement is required.
There are some circumstances where fault calls can't be progressed because of existing known issues, but a clear box failure such as this shouldn't be one - although it's not the first time recently, where customers have been told this.
I'll escalate this post to forum staff to get your box replacement progressed quicker than would otherwise happen were you to wait here for a "standard" response. Edited to ask: You've posted in the V6 board but referred to a TiVo - incase of the forum staff having to query, which one do you have.... check here if you're not sure.
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Thanks - I call customer services again and got a very helpful person and engineer is now booked to come out and replace the box on Monday. Thank you for your informative response and I believe I have a V6 box (not TiVo).