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DrewMarron
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DVR Green Screen

HELP. My tv box has been showing a serous DVR fault for the last 3 days. I have tried to contact virgin with no luck. Can I fix it my self? 

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newapollo
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Re: DVR Green Screen

Hi DrewMarron,

The DVR green screen usually means the hard drive has failed.

You can ring up for a new box, or wait until a member of the Forum Team picks this up, but it may take a few days .

You could try the text messaging service.

Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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DrewMarron
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Re: DVR Green Screen

  • Thank you I will try and send them a message. I have called them a lot over the last 3 days but no one answers. 
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