Hi,
You will need a new STB due to this issue, the call lines are very busy and you may struggle to get through. send me a private message with your account number on and I can get a new STB sent out to you.
If the faulty box is your main box and you have a 2nd STB in another room this can be moved in to the room to allow you to watch TV while you wait for the new one to arrive.
To PM just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public
Here to help! I'm a technician helping out whilst working from home. Find out more
