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david46
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Crime & investigation channel

Get an error message when trying to watch recorded programs from crime and investigation channel saying it’s no longer available 

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Corey_C
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Message 2 of 12
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Re: Crime & investigation channel

Hi David46,

 

Sorry to hear that you are having issues with our service. Is this your own recorded programs that you are having problems with or On Demand content? And would this be from the V6 or the TV Go app?

 

Thanks,

 

Corey C

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david46
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Re: Crime & investigation channel

Hi Corey, It is from the V6 box.Thanks Dave

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Emily_G
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Message 4 of 12
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Re: Crime & investigation channel

Thank you for the update David46.

 

We've just tried to record some shows on this channel in office and this message isn't showing for us, can we please confirm if this was specific programs on the channel? 

 

Are you able to go through the below steps and let us know if following this you're able to do so:

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thank you, Emily.

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ShaneMadrid
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Message 5 of 12
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Re: Crime & investigation channel

I’m having the exact same problem with my V6 box. It’s only recorded shows from Crime+Investigation that seem to be affected. Is there a fix for this?

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japitts
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Message 6 of 12
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Re: Crime & investigation channel

Which TV package are you on - can you watch this channel now?

I suspect these were part of a promotional free-to-view period, you don't normally get these channels, and now the FTV period has finished, the recordings are no longer accessible.

Trying to watch the channel will prove this either way.

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SpacePhoenix
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Message 7 of 12
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Re: Crime & investigation channel

Looking at the tv channel listings: https://www.virginmedia.com/content/dam/virginmedia/dotcom/documents/Redwood/ChannelGuide_June_2020....

It looks like the SD version of the Crime & investigation channel has possibly ceased broadcasting, leaving just the HD version. I don't know without looking if the timeshift version is SD or HD

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Ernie_C
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Message 8 of 12
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Re: Crime & investigation channel

AFAIK All +1 channels are SD.

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ShaneMadrid
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Message 9 of 12
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Re: Crime & investigation channel

The programme I recorded was from the HD channel which is still available on Channel 209 and I have the full channels package so this channel is part of my subscription. I’m literally watching it right now but since the channel moved I have not been able to watch recordings from it. Very odd.

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David_Bn
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Message 10 of 12
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Re: Crime & investigation channel

Good Morning ShaneMadrid,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues watching the recordings on this channel. Can you tell me if you have a second set top box, if you can view the recordings on the other box? 

 

Kindest regards,

 

David_Bn

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