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Crackling sound on HD channels

I have just had 2 Tivo boxes fitted. Main one in living room works fine but upstairs the sound is distorted (horribly) on all the HD channels. I have swapped TV's but the sound still occurs . I have also changed setting from Dolby to PCM but no luck . 

Is it possible the connection from outside virgin box is faulty ?

Any idea's ?

 

 

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Re: Crackling sound on HD channels

Hi,

Let's do reset on your box see if this fixes things.

Please switch off the box at the back of the unit switch back on hold down the + button and power button at the same time don't release for less 90 seconds.

Please let me know how you get on.
I work for Virgin Media - but all opinions posted here are my own
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Re: Crackling sound on HD channels

ok will do thanks
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Re: Crackling sound on HD channels

Didn't work.....
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Re: Crackling sound on HD channels

Hi,

Please could you try changing your HDMI cable.

let me know i'll be waiting for your response.
I work for Virgin Media - but all opinions posted here are my own
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Re: Crackling sound on HD channels

Negative x2 , tried HDMI cable from downstairs and a different one
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Re: Crackling sound on HD channels

Hi,

Please give me moment i'm going send this over to forum team to get you engineer booked.

Thank you for doing all this with me sorry couldn't resolve your issue today.
I work for Virgin Media - but all opinions posted here are my own
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Re: Crackling sound on HD channels

Thanks
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Re: Crackling sound on HD channels

Hi,

Sorry taken me while please PM Lee he will take it from here @Lee_R
I work for Virgin Media - but all opinions posted here are my own
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Re: Crackling sound on HD channels

Please private message Lee_R he will take it from here.
I work for Virgin Media - but all opinions posted here are my own
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