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lizzie68
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Controllers…

Need 2 new controllers. I’ve hearing aids and can’t us a phone to get in contact. I’ve tried using the help page to order new ones and It just keep going round in circles ( maybe it’s going to send 40 😁) I’ve got an angry autistic son who can’t understand why he can’t just have one ordered for next day delivery but says he’ll settle for a 3 day wait. If any admin can help me that would be great.

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japitts
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Message 2 of 9
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Re: Controllers…

Just to clarify, remotes for which TV box? You've posted in the V6 board and staff should pick this up, but...

https://www.virginmedia.com/help/virgin-tv-box shows the 3 boxes, can you confirm it is V6 remotes you need?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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LittleMick73
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Re: Controllers…

Hi this is awful I will try and alert virgin staff to your thread 

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Gareth_L
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Re: Controllers…

Hello lizzie68

Sorry to hear this has happened 

Can I please take some details from you So I can get these remotes to you asap 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Message 5 of 9
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Re: Controllers…

Thanks for those details lizzie68

I have asked very nicely if we have any engineers passing by tomorrow to see if they can pop 2 through the letter box for you 

If you do receive 40 

Hide them and keep them hidden 

I will update you further if I hear back this evening 

You can also download one here 

Gareth_L

 

 

lizzie68
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Re: Controllers…

😂 Thank you very much!

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Gareth_L
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Re: Controllers…

Hello again lizzie68

I have come into an email this morning saying we have dropped off 2 remoted and a spare just incase

If you need anything else at all, pop back on here and try our best again 

Gareth_L

lizzie68
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Re: Controllers…

Yes Gareth got the controllers this morning. Thank you for your help.

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Gareth_L
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Message 9 of 9
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Re: Controllers…

Thanks Lizzie68

Thats good to hear

Have a lovely day 

Gareth_L

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