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AnneKelly
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Contacting Virgin Media

Hi I need to contact Virgin Media. I’ve tried phoning customer services several times but been on hold for over an hour each time. Can someone give me an email address please? I need a replacement V6 box. 
Thank you. 

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tuscans
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Re: Contacting Virgin Media

With Covid the call centre side of things has slowed down a bit. I tried the online chat on one of the their pages when you log into your virgin media account. That was a bit quicker.

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AnneKelly
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Re: Contacting Virgin Media

Can you send me a link please as I can’t get a live chat? Thank you. 

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tuscans
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Re: Contacting Virgin Media

I think its this....

https://www.virginmedia.com/shop/contactus/experiencing-an-issue

...scroll to "message us" and it brings up a chat box.

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newapollo
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Re: Contacting Virgin Media

Hi AnneKelly,

There is a live messenger chat option on this  page if you scroll down and click on the Message Us box contactus/experiencing-an-issue 

Please note this feature is not always live due to opening times and also telephone calls having priority.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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