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Contacting VM

How can you actually communicate with VM?

Tried phoning several times, 30 minutes of hold music is more than anyone should endure, I give by then. Can't change packed online.

 

So frustrating

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Re: Contacting VM

Hi Hootaep1,

If in the the upgrades and offers section you see an Oops something went wrong message, it's because you either already have a discount and the systems require an extra bit of manipulation by the agents to set up any new discounts, or because the package you are on is no longer sold and again requires the extra manipulation by agents to change the package.

If you don't want to be tied up on the phone then you could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. And is a little more frustrating than phoning.

If phoning it's best to call first thing on a morning, 8am, as it's less busy then.  Dial 150 from your Virgin landline, or 0345 454 1111, Options 1,1 and 4 Changes to your package. Unfortunatley you need a little perseverance and patience, perhaps put the phone on loudspeaker, and carry on with the rest of your day whilst waiting.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Contacting VM

It's also apparently quieter during the afternoon, to call.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Contacting VM

Would that be because everyone is now calling at 8am instead? 😉

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali